Where Playtime Begins!
Where Playtime Begins!
Discover toys that spark imagination, creativity, and endless smiles.
Frequently Asked Questions
Find answers to the most common questions about SwingsetPlus, our products, services, and policies.
We Offer Free Shipping for all Orders
Orders typically ship within 1-2 business days and arrive within 3-5 business days for domestic US deliveries.
No, we currently only ship within the United States.
You’ll receive a tracking number via email once your order ships. You can also check your order status by going to Track your Order Page
We accept returns within 30 days of receiving your item. Items must be in their original condition with all packaging and accessories included.
Contact our customer service team via email atinfo@swingsetplus.com or by phone at +1 (606) 221-3050with your order number and reason for return. We’ll provide you with return instructions.
If the return is due to our error (damaged item, wrong item shipped, etc.), we’ll cover return shipping costs. For returns due to change of mind or personal preference, the customer is responsible for return shipping.
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The credit will appear on your original payment method.
We accept major credit cards and debit cards. All payments are processed securely through our third-party payment processors.
You may request modifications or cancellations by contacting our customer service team(Support hours:09:00 AM to 05:00 PM (Monday to Friday, Eastern Time) )after placing your order. Once an order begins processing, we cannot guarantee changes can be made.
Yes, we collect sales tax according to applicable state and local tax laws. The exact amount will be calculated at checkout based on your shipping address.
Yes. We do not store your payment card details. All payment information is provided directly to our secure, PCI-DSS compliant payment processors.
You can reach our customer support team through:
Phone: +1 (606) 221-3050
Email: info@swingsetplus.com
Address:212 N 2nd St ste 100, Richmond Kentucky 40475, United States.
Support hours: 09:00 AM to 05:00 PM (Monday to Friday, Eastern Time)